Privacy Policy

Last Updated: January 2026

1. Introduction

Melfordsh Retail Inc. ("Company," "we," "us," "our," or "Melfordsh") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using Melfordsh's services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including but not limited to:

• Name, email address, phone number, and postal address
• Business information and company details
• Payment and billing information
• Communications and correspondence with our team
• Feedback, reviews, and survey responses
• Account registration and profile information

2.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect certain information, including:

• IP address and device identifiers
• Browser type, version, and operating system
• Pages visited and time spent on our website
• Referring website and exit pages
• Click patterns and user interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Sending promotional communications (with your consent)
• Responding to inquiries and customer support requests
• Conducting analytics and understanding user behavior
• Complying with legal obligations and protecting our rights
• Preventing fraud and enhancing security
• Personalizing your experience

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or serving you. These service providers are contractually obligated to use your information only to the extent necessary to provide the services and are bound by confidentiality agreements.

4.2 Legal Requirements and Protection

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to: comply with legal obligations, enforce our agreements, protect our rights or property, prevent fraud, or protect the safety of our users or the public.

4.3 Business Transfers

If Melfordsh Retail Inc. is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure socket layer (SSL) technology
• Access controls and authentication mechanisms
• Regular security audits and assessments
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You acknowledge and accept this risk when you provide information to us.

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze website usage, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our services.

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality and user experience of our website. For more information about cookies, visit our Cookies Policy.

7. Your Privacy Rights

7.1 Access and Portability

You have the right to request access to the personal information we hold about you. You may also request a copy of your information in a portable, machine-readable format.

7.2 Correction and Deletion

You have the right to request correction of inaccurate personal information and, under certain circumstances, the deletion of your information. We will retain information as necessary to fulfill the purposes for which it was collected or as required by law.

7.3 Opt-Out of Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions in our emails or by contacting us directly. Even if you opt out of marketing communications, we will continue to send transactional emails related to your account or services.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations. Once information is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

Melfordsh Retail Inc. is based in Canada. Your information may be transferred to, stored in, and processed in Canada or other countries where we or our service providers operate. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We implement appropriate safeguards, including Standard Contractual Clauses, to protect your information during international transfers.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18 without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by Melfordsh Retail Inc. This Privacy Policy applies only to information collected through our services. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services before providing your information.

12. Canadian Privacy Regulations

Melfordsh Retail Inc. complies with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation. Under these regulations, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for processing
• Lodge a complaint with the appropriate privacy authority

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this document. Your continued use of our services after any modifications constitutes your acceptance of the updated Privacy Policy.

15. Accessibility

We are committed to ensuring this Privacy Policy is accessible to all individuals. If you experience difficulty accessing this document or have accessibility concerns, please contact us at biz@melfordsh.shop.