Last Updated: January 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Client," or "you") and Melfordsh Retail Inc., a corporation registered in Alberta, Canada (VAT: 863102749 RT 0001) ("Company," "we," "us," or "our"). By accessing, using, or purchasing services from Melfordsh Retail Inc., including our website, mobile applications, and retail technology solutions ("Services"), you agree to be bound by these Terms in their entirety.
If you do not agree to any part of these Terms, you must immediately cease accessing our Services and contact us at biz@melfordsh.shop to discuss your concerns.
Melfordsh Retail Inc. provides retail technology solutions designed to synchronize operations across multiple retail locations and platforms ("Services"). Our Services may include point-of-sale systems, inventory management, customer relationship management tools, reporting dashboards, and integration services tailored for retail businesses.
We reserve the right to modify, update, or discontinue Services at any time, with or without notice. We will endeavor to provide 30 days' notice for material changes affecting paid subscriptions.
You represent and warrant that: (a) you are at least 18 years old or the age of majority in your jurisdiction; (b) you have the legal authority to enter into this agreement; (c) you are a business entity or authorized representative of a business entity; and (d) all information provided to us is accurate, complete, and current.
We do not knowingly permit access to users under 18 years of age. If we become aware that a user is under 18, we will immediately terminate their access.
To use certain features of our Services, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your username, password, and account credentials. You agree to notify us immediately of any unauthorized access or breach of security at biz@melfordsh.shop or +1 403 297 5542.
You are solely responsible for all activities that occur under your account. Melfordsh Retail Inc. is not liable for any losses arising from unauthorized use of your account.
You agree not to use our Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our systems. Prohibited conduct includes but is not limited to:
We reserve the right to suspend or terminate your account immediately upon discovering prohibited conduct, without refund.
All content, software, systems, designs, logos, trademarks, and materials provided through our Services are the exclusive property of Melfordsh Retail Inc. or our licensors. You are granted a limited, non-exclusive, non-transferable license to use our Services solely for your internal business purposes in compliance with these Terms.
You may not copy, modify, reproduce, distribute, transmit, display, perform, or publish any part of our Services without our prior written consent. All rights not explicitly granted are reserved.
Any content you upload, submit, or transmit through our Services ("User Content") remains your property. However, by submitting User Content, you grant Melfordsh Retail Inc. a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display your User Content as necessary to provide the Services and improve our offerings.
You warrant that your User Content does not infringe any third-party intellectual property rights and that you have all necessary permissions to grant these licenses.
Payment terms are established in your Service Agreement or order confirmation. Unless otherwise stated, subscriptions renew automatically on a monthly or annual basis, depending on your chosen plan. You authorize us to charge your designated payment method for all fees due.
All fees are exclusive of applicable taxes, including Harmonized Sales Tax (HST) in Canada. You are responsible for all applicable taxes. Invoices will be issued according to Canadian tax law and your company's VAT status.
If a payment fails, we will attempt to charge your account up to three times. If payment remains unsuccessful, we may suspend your access to the Services without notice. Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
Refunds for paid subscriptions are available only within 14 days of purchase and only if you have not materially used the Services. Custom implementations, integrations, and professional services are non-refundable unless explicitly stated in your contract.
You may cancel your subscription at any time by sending written notice to biz@melfordsh.shop. Cancellation takes effect at the end of your current billing cycle. We will not issue refunds for the unused portion of your subscription period.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MELFORDSH RETAIL INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS INTERRUPTION, OR LOSS OF USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM, OR $500 CAD, WHICHEVER IS GREATER.
Some jurisdictions do not permit limitations on liability, so these limitations may not apply to you. If they do not apply, our liability is limited to the maximum extent permitted by applicable law.
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.
We do not guarantee that: (a) the Services will be uninterrupted, timely, secure, or error-free; (b) defects will be corrected; (c) the Services are free from viruses or harmful components; or (d) the results obtained will be accurate or reliable.
You use our Services at your own risk. You are responsible for maintaining backups of your data and implementing security measures to protect your systems.
Your use of our Services is governed by our Privacy Policy, available at biz@melfordsh.shop upon request. We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
We implement industry-standard security measures to protect your data; however, no system is completely secure. You acknowledge the inherent risks of transmitting information over the internet and accept full responsibility for such transmission.
If you are a controller of personal data under applicable privacy laws, you are responsible for obtaining all necessary consents and ensuring compliance with data protection regulations.
Our Services may contain links to third-party websites and integrations with third-party services. Melfordsh Retail Inc. is not responsible for the content, accuracy, or practices of third-party sites. Your use of third-party services is governed by their terms and privacy policies.
We do not endorse any third-party services and assume no liability for your interaction with them.
You agree to defend, indemnify, and hold harmless Melfordsh Retail Inc., its officers, directors, employees, and agents from any and all claims, damages, losses, liabilities, and expenses (including legal fees) arising from or related to: (a) your use of the Services; (b) your breach of these Terms; (c) your violation of applicable law; or (d) your User Content.
We may terminate or suspend your account and access to the Services immediately, without notice or liability, for any reason, including if you breach these Terms or engage in prohibited conduct.
Upon termination, your right to use the Services ceases immediately. We may delete your account data after 30 days. You remain liable for all fees incurred prior to termination.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, or if not possible, severed. The remaining provisions shall remain in full force and effect.
These Terms, together with your Service Agreement, Privacy Policy, and any amendments, constitute the entire agreement between you and Melfordsh Retail Inc. regarding the Services and supersede all prior understandings and agreements, whether written or oral.
We may amend these Terms at any time by posting updated Terms on our website. Material changes will be communicated via email at least 30 days before they take effect. Continued use of the Services after amendments constitutes your acceptance of the revised Terms.
These Terms are governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflicts of law principles. You irrevocably consent to the exclusive jurisdiction of the courts of Alberta for any disputes arising from these Terms or the Services.
Before pursuing litigation, you agree to attempt to resolve disputes informally by contacting us at biz@melfordsh.shop or +1 403 297 5542. If informal resolution fails, disputes shall be resolved through binding arbitration administered by a mutually agreed arbitrator in Calgary, Alberta, in accordance with Alberta arbitration law.
For questions regarding these Terms, please contact:
Melfordsh Retail Inc.
333 7 Ave SW, Calgary, AB T2P 2Z1, Canada
Email: biz@melfordsh.shop
Phone: +1 403 297 5542
VAT: 863102749 RT 0001
Sections 6 (Intellectual Property Rights), 10 (Limitation of Liability), 11 (Warranties and Disclaimers), 14 (Indemnification), 19 (Governing Law), 20 (Dispute Resolution), and any other provisions that by their nature should survive termination shall survive the termination of these Terms.